Support

This generally happens because the monitor is not plugged into the correct port. Your display connection should be connected to the graphics card in the middle of the machine, not the top of the machine as these ports are disabled.

Your Windows activation pack (where required) is in the bundled accessory pack. For aesthetic reasons we do not stick this onto our machines.

Please firstly ensure that the power switch is in the ON (Line - ) position and that the power cable is not defective. Also check that there are no USBs in the ports other than the mouse, wifi, and keyboard. If the machine still does not boot please book a tech support session via the link below and we will get you up and running.